SHIPPING
POKiTT ships to Portugal, Madeira, Azores and Europe.
Details of our shipping costs:
| Destination | Cost |
| Portugal (Continent and Islands) | Free |
| Spain | 5€/kg |
| Europe - France, Italy, Germany, Austria, Belgium, Luxembourg, Netherlands, Poland, Denmark and Czech Republic | 6€/kg |
| United Kingdom, Switzerland and Angola | 10€/kg |
Portugal - Free
Spain - 5€/kg
Europe - France, Italy, Germany, Austria, Belgium, Luxembourg, Netherlands, Poland, Denmark and Czech Republic - 6€/kg
United Kingdom, Switzerland and Angola - 10€/kg
Delivery time:
POKiTT's delivery services are open Monday to Friday, excluding national, local and international holidays.
Portugal, Spain and Islands: 5 to 10 working days
Europe: 6 to 12 working days
Delivery times may vary depending on the time of year, location and contingencies at the time.
Note: For international shipments (outside Portugal), orders may be subject to customs charges, which also will be the responsibility of the customer.
RETURNS AND EXCHANGES
POKiTT will allow the return or exchange of the product free of charge only in the following situations:
- error when sending the product (the product received does not correspond to the one ordered);
- the gel pack and / or the pokitt are defective, making it impossible to use.
POKiTT will only return or exchange gel packs when the plastic wrap is unopened, this is, with the original pack intact. The exchange or return of pokitts (silicone accessory) is only accepted when the respective label is intact.
To make a return or exchange request, please send us an email, within 14 days after receiving your order, to shop@pokitt.pt with the subject “Return / Exchange Request”, summarizing the reason for your contact, adding photos of the product and attaching your invoice. POKiTT will respond to your request within 72 hours.
All returns / exchanges are subject to stock availability.